Enter & View Report - Milverton Nursing Home

Healthwatch Kingston (HWK) champions better standards of care in socially funded health and social care services. This report presents the findings of the HWK Authorised Representatives’ visit to Milverton Nursing Home (Milverton). Milverton is situated in the Royal Borough of Kingston upon Thames (RBK) and is run by Surbiton Care Homes Ltd.

About the Enter and View

The Enter and View visit to Milverton was conducted as part of HWK’s series of announced Enter and View visits to local care and nursing homes taking place between April 2024 and March 2025.

These visits are focused on three specific areas: living environment; residents’ mealtime experiences; and activities provided.

Summary

Overall, HWK authorised representatives concluded that Milverton was a clean and well-run home with a cared-for garden. Our visit was on Tuesday 8th October between 11.30am and 3.30pm and during this visit we were able to observe a morning activity and the lunchtime meal.

By listening to people at the care home, including residents, staff and family and recording their experiences and observations, HWK has formulated 19 recommendations. This report will be shared with Milverton, KBC, CQC, the KCGB and other stakeholders.

We will agree with the management of Milverton the next steps to be taken in response to outstanding recommendations, and work with them to ensure any agreed actions are followed through and implemented.