Enter & View Report - Cloyda Care Home

Healthwatch Kingston (HWK) champions better standards of care in socially funded health and social care services. This report presents the findings of the HWK Authorised Representatives’ visit to Cloyda Care Home (Cloyda). Cloyda Ltd is situated in the Royal Borough of Kingston upon Thames (RBK). This family run home (since 1986) has recently been passed onto a younger generation.

Overall, HWK Authorised Representatives concluded that Cloyda was a well-run home offering a range of activities. It has a large garden, with a patio area offering the opportunity for residents to sit, and we observed equipment for several outdoor games. We visited on one of the hottest days of the year and due to the heat, did not see the garden being used. The residents appeared to be looked after well, and the staff we spoke to told us they were happy to be working there. The general atmosphere was calm and harmonious, and we observed good interactions between the residents and staff throughout our visit.

This report has been shared with Cloyda Care Home, and will be shared with Kingston Borough Council, Care Quality Commission, the Kingston Care Governance Board and other stakeholders. We will also share this report with Healthwatch England.