Enter & View Report - Kingston Rehabilitation Centre
About the Enter and View
The Enter and View visit to Kingston Rehabilitation Centre was conducted as part of Healthwatch Kingston’s series of announced Enter and View visits to local care and nursing homes taking place between April 2024 and March 2025. These visits are focused on three specific areas: living environment, residents’ mealtime experiences, and activities provided.
Summary
Overall, Healthwatch Kingston authorised representatives concluded that Kingston Rehabilitation Centre was a well-run home with caring staff and a strong focus on the care and safety of the residents. The residents who were able to talk to us told us that they were happy with their care, and with the staff. On this visit, we were unable to speak to any relatives.
We observed the staff demonstrating awareness and knowledge of each resident’s needs and maintaining a calm and friendly demeanour. The staff were alert to the residents’ needs throughout our visit. Our visit was from 11.30 am – 3.30 pm, and we were able to observe the lunchtime meal and some activities.
This report has been shared with Kingston Rehabilitation Centre who have had the opportunity to check it for factual accuracy and respond to our recommendations. We have agreed with the management of Kingston Rehabilitation Centre the next steps to be taken in response to outstanding recommendations.
Download the Report
All About Enter and View
You can find out more about the Enter and Views Healthwatch Kingston have undertaken, on our All About Enter and Views page:
If you would like to be part of our volunteering team and become a Healthwatch Kingston authorised representative, please email:
