Future Home Care Provision in Kingston
The Council (RBK) has been exploring setting up new ‘Wellbeing’ teams to provide a more ‘person-focused’ support for people requiring care at home. We aimed to find out what home care service users thought of the proposed changes.
Summary
The ‘Future Home Care Provision in Kingston’ community engagement exercise was delivered through a mix of interactive workshops and an online survey.
Healthwatch Kingston, working alongside the Royal Borough of Kingston, and in partnership with the Kingston Centre for Independent Living and the Kingston Carers Network, hosted two engagement events.
Key findings
The feedback collected highlighted the following key themes that people felt could improve the delivery of their home care:
- Care planning – it is important that care is focused around what people want and need
- Choice and consistency - involving people and their families, and giving them more choice about how care is delivered, is key to helping them feel in control of their care
- Communication and feedback – it is paramount to facilitate the process of sharing information and knowledge and to use feedback as a tool for continued learning to improve performance.
Download the full report
If you need this report in a different format, please email info@healthwatchkingston.org.uk or call 020 3326 1255.
