Healthwatch Kingston Annual Report 2022-23 - Together we're making health and social care better
Download and read our Annual Report 2022-23
Our year in review (2022-23)
Reaching out:
4,695 people engaged with us through our projects and outreach in 2022-23 and shared their experiences of health and social care services, helping us to raise awareness of issues and improve care.
4,894 people came to us for clear advice and information via our website, our online ‘contact us’ form, telephone and emails about topics such as mental health and the cost-of-living crisis.
Making a difference to care:
We published 10 reports with 81 recommendations about the improvements people would like to see to health and social care services.
Our most popular report was Bereavement Services and Support.
Health and care that works for you:
We are lucky to have 51 outstanding volunteers who gave up 370 days to make care better for our community.
We are funded by the Royal Borough of Kingston upon Thames and in 2022-23 we received £122,000 which is the same as the previous year. (See page 36 of our Annual Report 2022-23 for our additional income information).
We currently employ 6 dedicated staff (4.2 FTE) who help us carry out our work.
In the ten years since Healthwatch was launched, we’ve demonstrated the power of public feedback in helping the health and care system understand what is working, spot issues and think about how things can be better in the future. Services are currently facing unprecedented challenges and tackling the backlog needs to be a key priority for the NHS to ensure everyone gets the care they need. Over the next year we will continue our role in collecting feedback from everyone in our local community and giving them a voice to help shape improvements to services. We will also continue our work tackling inequalities that exist and work to reduce the barriers you face when accessing care, regardless of whether that is because of where you live, income or race.
