Help shape the London Ambulance Service's Strategy (2023 - 2028)
London Ambulance Service (LAS) have asked Healthwatch Kingston to gather feedback on what we think their priorities should be for their next strategy (2023 - 2028)
We are looking to get feedback from as many different people as possible including healthcare professionals, members of the voluntary sector and members of the public (those with or without experience of using London Ambulance Service).
Ways to have your say
Fill in the survey
It will only take 5 minutes to share your views
Come to our next Open Meeting on 20 Dec at 12pm
There will be more of a chance to feedback at last Open Meeting of the year
What issues would LAS like feedback on?
While we would like to receive feedback on any issue patients or the public wish to raise, we would be particularly interested in the following five questions:
- What is LAS getting right?
- How can LAS improve emergency care?
By emergency care we mean a life-changing event, for example, major trauma, such as after a serious road traffic accident, a fall from height, or a serious head injury. Emergency care is usually provided following a 999 call.
- How can LAS enhance urgent care?
Urgent care requires a clinical assessment but is not a life-threatening situation. Urgent care services include a phone consultation through the NHS111. Patients may be booked in to see a doctor or referred to other healthcare providers, for example in dentistry, pharmacy or mental health.
- How should LAS work with other parts of the healthcare system to improve care?
The patient journey can begin with LAS, but may not end there. We need to understand where we can best work with other parts of the health and care to ensure patients get the right care, in the right place at the right time. For example, working with mental providers, GPs or the voluntary sector.
- How can LAS do more to contribute to life in London?
As a pan-London healthcare provider, we have opportunities to positively contribute to wellbeing in the capital through our employment and training, our buildings and vehicles, or the way we spend public money. We would like to hear how best we might make this happen.
