Enter & View Report - Surbiton Care Home

About the Enter and View

The Enter and View visit to Surbiton Care Home was conducted as part of Healthwatch Kingston’s series of announced Enter and View visits to local care and nursing homes taking place between April 2024 and March 2025. These visits are focused on three specific areas: living environment, residents’ mealtime experiences, and activities provided. 

Summary

Overall, Healthwatch Kignston authorised representatives concluded that Surbiton Care Home was a well-run home with caring staff, and residents and relatives who were happy with the care given and with the staff. We observed the staff being very considerate and alert to the residents’ needs throughout our visit. 

All the residents were out of their rooms during the day, and we saw evidence of good interactions between the residents as well as with the staff. The home had been two houses that had been knocked together and before it became Surbiton Care Home in 2017, had previously been used as a nursing home. Our visit was from 11.30am – 3.30pm and we were able to observe the lunchtime meal and some activities.

This report has been shared with Surbiton Care Home who have had the opportunity to check it for factual accuracy and respond to our recommendations. We have agreed with the management of Surbiton Care Home the next steps to be taken in response to outstanding recommendations and will work with them to ensure any agreed actions are followed through and implemented.