Our impact: Including Digitally Excluded Communities
People we engaged with during our ‘Including Communities’ work told us they felt at a disadvantage when trying to access NHS and social care services because they did not have a computer or were not computer literate.
To build upon our including communities work, Healthwatch Kingston ran a further, more focused community engagement exercise with digitally excluded residents, to find out how we could better involve this group of people in our, and in the Care Quality Commission’s work.
In response to what people told Healthwatch Kingston
We have re-committed to improve our engagement with digitally excluded communities, and to feedback the findings from this community engagement to participants in the ways we have been asked, including:
- Working with the RBK Involve team of learning disability advocates to produce an Easy Read version of this report
- Working with Kingston Association for the Blind to create an audio recording for people who are blind or have sight impairment
- Re-visit each group we engaged with to deliver ‘you said we did’ presentations and share information in accessible formats.
