Healthwatch Kingston upon Thames is here to find out what matters to you and to help make sure your views shape the health and care support you need.

Healthwatch have a legal power to visit health and social care services and see them in action. This power to Enter and View services offers a way for Healthwatch to meet some of their statutory functions and allows them to identify what is working well with services and where they could be improved.

Healthwatch Kingston conducted an independent evaluation of the Integrated Community Rehabilitation Service. The ICRS/Bridge 24 is an innovative pilot providing nine month’s intensive rehabilitation in the community for people with complex mental health needs.

This report is one of two (the other is our ‘Including Communities’ report) that share findings from our community engagement with Kingston residents over twenty months. During this period, to support Kingston, as a Marmot borough, Healthwatch Kingston has tripled our community engagement activity with people with protected characteristics and people who are not often heard from.

This report is one of two (the second is our ‘Including Digitally Excluded Communities’ report) that share findings from our community engagement with Kingston residents over almost two years.

Our year in review, covering activities and achievements between 1 April 2023 and 31 March 2024.